Complaints
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you then you should inform us immediately so that we can do our best to resolve the problem for you. In the first instance it may be helpful to contact the solicitor who is working on your case to discuss any concerns and we will do our best to resolve any issues at this stage. If you feel that you would like to make a formal complaint then you contact our Practice Manager. To view our complaints procedure follow the link below:
Complaints Policy and Procedure May 2024
If at any point you become unhappy with the service we provide to you, then please inform us immediately so that we can do our best to resolve the problem for you. You can obtain a copy of our complaints procedure by contacting Kathryn Barr on 01352 755305 or by emailing kathrynbarr@llew-jones.co.uk .
If we are unable to resolve your complaint then you can have your complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with solicitors.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
If you would like more information about/from the Legal Ombudsman, please contact them.
Contact details
Visit www.legalombudsman.org.uk
Call 0300 555 0333 between 9am to 5pm .
Email enquiries@legalombudsman.org.uk
Legal Ombudsman, PO Box 6167,Slough SL1 0EH
